Order Information

Payment
All orders must be prepaid. We accept MasterCard, Visa, and PayPal.

If you would like to use PayPal for your order, please select the credit card option and type PAYPAL into the card number box. This will allow us to calculate your shipping costs prior to billing you so you only have to look for a single money request.

Order Options

Online Ordering online via our website and secure shopping cart is by far the fastest and easiest method of placing your order.   All orders are filled in the order in which they are received.

By Mail If you would like to place your order by mail, please email me and I will send you a pdf order form. 

By Phone please email us with your name, number, and the best time to call you.

Shipping

We ship on every Monday & Thursday via either UPS or USPS priority mail.  All shipments are insured for their full replacement value.  We charge for actual shipping fees plus a small handling fee ($3) to help cover packaging and transportation costs.

International Shipping

International orders will ship via USPS mail.  We will contact you with pricing options so you can pick the service that works best for you.  Please note that Global priority mail can be very expensive.  You may choose the surface shipping option for packages under 4lbs but is also slower.  You are also responsible for any taxes / fees assessed by your country.

Mail Order

If you are ordering by mail, please email us prior to sending your order.  We will give you a quote on shipping costs so we can handle your order quickly without having to send you an additional bill.  The quote may be a little high, but this is to give us a bit of an overage to make sure all costs are covered,  Any remaining funds will be refunded with your order.

Returns and Damages

It is crucial that you inspect your order as soon as it arrives.  Any damages need to be reported to us within 5 days of receipt so we can file appropriate claims.  Please note that if UPS or USPS request that the damaged items be surrendered to them, it is your responsibility to do so!  Failure to do this could result in the denial of your claim.  We do not issue refunds due to a denial of a damage claim.

If you are not satisfied with your order, email us with a reason for the return.  We will provide instructions for returning the item(s) and you are responsible for the return shipping costs..  Please note that there is a 15% restocking fee that will be deducted from your refund.  Initial shipping charges are also nonrefundable. 

Of course, there are exceptions to this policy.  If the mistake is on our end (we send the wrong merchandise or describe an item incorrectly), then we will work with you to get the appropriate replacements at our expense.

Art Prints | Bookmarks | Compacts | Greeting Cards | Hanging Tiles | Mouse Pads | Mugs | OOAK Jewelry | Original Paintings | Pendants | Soy Candle Tins | Wall Hangers | Free Art! | Last Chance Items


All artwork & content copyright Fae Haven Studios
No unauthorized usage of artwork or reproduction is permitted.
Web Site by Julie Fain ~ www.juliefainart.com